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Troubleshooting
TS-9720EN Series Progressive Scan Shutter Cameras
7.4 Problem 4: JPEG Image is Either Corrupt or Not a Full-Size Image
If the JPEG image size is set to be too small but the JPEG quality setting is too high, then the EN will
fail to save entire resolutions of JPEG. The user can either increase the size of JPEG image size (See the
Allocate Image Size section), or decrease JPEG Quality Setting. The factory default JPEG image size is
100Kbyte, and quality setting is 85.
7.5 Problem 5: EN Camera Does Not Send any FTP Image to the FTP Server
1. Make sure that the FTP server allows anonymous user for full-access operation (write/read/modify/
create directories).
2. If anonymous user is not used, make sure that the User Name, and Password on the FTP-client reg-
ister settings on the EN side match those of the FTP-server setting on the host side.
3. Make sure that the FTP-server has enough hard disk space to store TIF/JPEG images.
7.6 Problem 6: EN Camera Does Not Connect to Light Sensor or the
Connection is Not Reliable
1. Make sure that you set the proper IP address and port number of the light sensor into the EN regis-
ters.
2. Verify that the ADR register is be set to “Auto” in order to connect to the light sensor.
3. Verify that the Moxa (RS-485 to Ethernet converter) is set properly with the latest firmware. See
document (“VIS300 Installation Manual,” Appendix B, doc. number 4087.72.004 ). Make sure to
set the local TCP port and command port properly.
4. Connect via Telnet to the Moxa converter. If the IP address of your Moxa is 10.0.0.50, then type the
following from Command Prompt.
telnet 10.0.0.50
----------------------------------------------------------
Model name : NPort 5232
MAC address : 00:90:E8:09:BE:EC
Serial No : 17
Firmware version : 2.0
----------------------------------------------------------
<< Main Menu >>
(1) Basic settings
(2) Network settings
(3) Serial settings
(4) Operating settings
(5) Accessible IP settings
(6) Auto warning settings
(7) Monitor
(8) Ping
(9) Change password
(a) Load factory default
(v) View settings
(s) Save/Restart
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